We ship out orders only in the US, within 24 hours after the balance on your order has been processed. Upon shipment, you will receive a shipping notification email with the shipment service and tracking information. We may not process, ship or deliver your order during weekends or holidays. International deliveries are not available at this time.
Please note that delivery time can be affected by holidays, weather conditions, customs laws or other variables which are beyond our control.
We do not hold responsibility for delayed deliveries or lost packages due to incorrect or incomplete addresses provided by the customer. We do not have control over where the delivery service places your package. You will be notified by email when your package is prepared, and we will include a tracking number for your convenience. We hold no responsibility for the delivery location on the specified premises.
Undeliverable packages are usually returned to us at an extra shipping cost. Once the undeliverable packages are retrieved, we will cancel the order and process the refund immediately. Please note that all shipping costs are non-refundable. If the returned package requires any extra shipping costs, we deduct it from the final refund. We do not refund or replace items unless we receive the returned packages.
Gift to Korea Shipping: Currently our shipping address only takes ones in the U.S. and Canada by default. When checking out, input any address in the shipping address, then share the recipient's name, address and cell number in the Notes section. We always double check and manually input it into our system shared with Korean producers.